Guest Support

Frequently Asked Questions

Everything you need to know about safety, travel, lodging, and species encounters on Isla Extinctus.

Before embarking on your journey to The Amber Reserve, you may have questions regarding the logistics, security, and nature of your stay. Below, we have compiled answers to the most common inquiries from our guests.


1. Safety & Security

Is it truly safe to visit Isla Extinctus?

Yes. Our security infrastructure represents over three decades of engineering and testing. Every expedition is accompanied by armed close-protection officers, and our 10,000-volt containment barriers are triple-redundant. As long as you remain within scheduled parameters and follow the instructions of your security escort, your safety is absolute.

What happens if there is a power failure?

The containment grid is powered by independent geothermal turbines tapped into the island’s volcanic core. In the highly unlikely event of a primary system failure, our offshore tidal generators and localized battery reserves activate instantly, ensuring that all electrified fences and tracking systems remain fully operational.

Are there medical facilities on the island?

The Luxury Lodge houses a state-of-the-art medical clinic staffed 24/7 by trauma surgeons and wilderness medicine specialists. We are fully equipped for advanced diagnostics, emergency surgical procedures, and stabilizing care, with a dedicated helicopter pad for rapid medical evacuation to the mainland if required.


2. Travel & Logistics

How do I get to The Amber Reserve?

Because Isla Extinctus is entirely private and geographically isolated, access is restricted to our scheduled air and sea transfers:

  • Helicopter Transfer: A scenic 90-minute flight from our private lounge in Tahiti directly to the Lodge heliport.
  • Sea Transfer: A luxury 8-hour yacht crossing from Papeete, arriving at our secured harbor on the southern coast.

Do I need a visa or special passport?

Access is by invitation only. Your approved booking serves as your entry visa. You must carry a valid passport with at least six months of validity remaining. All customs, immigration, and security screenings are handled discreetly at our private mainland departure lounges.


3. Lodging & Dining

What are the accommodations like?

The Luxury Lodge consists of twelve private, single-story suites crafted from native basalt and tropical hardwoods. Each suite features panoramic, bulletproof glass walls looking out over the boundary lake towards the Central Savanna, allowing you to observe migratory herds from the comfort of your private plunge pool.

How is dining handled?

Our culinary team, led by world-class chefs, crafts menus featuring organic, locally-sourced ingredients, fresh Pacific seafood, and premium imported wines. Dining is all-inclusive and can be served in our main dining pavilion, on the lodge viewing deck, or as a private, catered dinner in an armored observation outpost.


4. Species & Expeditions

Can I touch or feed the dinosaurs?

Absolutely not. Our resident species are wild, dangerous, prehistoric animals. All interactions are strictly observational. Feeding, touching, or attempting to attract the attention of any animal is a violation of our safety protocols and grounds for immediate, non-refundable termination of your stay.

Will I definitely see a Tyrannosaurus rex?

Our Tyrant Lizard is tracked 24/7 via geofencing, and its territory is a focal point of our standard savanna safari. While wild animal movements are never 100% predictable, our guides have an exceptionally high success rate, and most guests encounter the apex predator within their first forty-eight hours on the island.